Portman Doors
Terms & Conditions
Of Sale & Installation
1. Quotations
1.1.All quotations are based on the information, measurements and site conditions available to Portman Doors at the time of quotation.
1.2.Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to availability of materials and products.
1.3.Any items or works not specifically detailed within the quotation will need to be reviewed as additional charges may apply.
2. Survey & Site Conditions
2.1.A site survey will be carried out where considered necessary. Measurements and recommendations are based on the conditions visible and accessible at the time of survey.
2.2.The customer is responsible for ensuring that the opening, structure, walls, ceiling and surrounding areas are suitable for the proposed door installation.
2.3.Portman Doors cannot be held responsible for unforeseen conditions, defects or structural issues that were not reasonably visible or identifiable at the time of survey.
3. Floors, Thresholds & Ground Levels
3.1.Portman Doors cannot accept responsibility for uneven, sloping or out-of-level floors, thresholds or ground conditions.
3.2.Where an existing floor or threshold is not level, this may result in a variation in the gap beneath the door, the appearance of the door when closed, the operation of the door, or the effectiveness of any seals.
3.3.Portman Doors will install the door to the existing site conditions unless specific floor preparation or remedial works have been included within the quotation.
3.4.Any levelling, resurfacing, breaking out, rebuilding or other remedial work required to floors, thresholds or surrounding areas is the responsibility of the customer unless specifically stated otherwise in the quotation.
3.5.Portman Doors will not be held responsible for water ingress as the result of uneven, sloping or out-of-level floors, thresholds or ground conditions.
4. Installation
4.1.Installation will be carried out in accordance with the manufacturer’s recommendations and accepted industry practice.
4.2.The customer must provide clear and safe access to the installation area and ensure that the working area is reasonably free from obstructions.
4.3.Portman Doors reserves the right to refuse or postpone installation where site conditions are considered unsafe or unsuitable.
4.4.Where additional work is required due to site conditions, alterations to the building, inadequate preparation or circumstances not included in the original quotation, Portman Doors will review the requirements and discuss these with you before commencing any works.
5. Electrical Work
5.1.Unless specifically included within the quotation, electrical supply, wiring, isolation switches, power points and associated electrical works are excluded.
5.2.Any electrical work required will be carried out by a suitably qualified person or contractor where applicable and may be subject to review.
6. Building & Structural Works
6.1.Unless specifically stated in the quotation, Portman Doors does not include building, plastering, rendering, brickwork, blockwork, structural alterations, flooring or making-good works.
6.2.The customer is responsible for ensuring that the structure is suitable to support the proposed door and its associated fixings.
7. Variations & Additional Works
7.1.Any alterations, additional materials or labour required as a result of conditions not apparent at the time of quotation may be charged in addition to the quoted price.
7.2.Where reasonably practicable, Portman Doors will advise the customer of any additional costs before carrying out such works.
8. Delivery & Installation Dates
8.1.Delivery and installation dates are given in good faith and are subject to availability of materials, manufacturing times, weather, site conditions and other circumstances beyond our reasonable control.
8.2.Portman Doors will not be liable for delays caused by manufacturers, suppliers, transport companies, adverse weather, restricted access, customer delays or other circumstances outside our reasonable control.
9. Customer Responsibilities
9.1.The customer must ensure that Portman Doors has reasonable access to the property and installation area on the agreed date.
9.2.The customer is responsible for removing vehicles, equipment, belongings and other obstructions from the working area.
9.3.The customer must inform Portman Doors of any known restrictions, hazards, underground services, asbestos, structural concerns or other matters that may affect the installation.
10. Payment
10.1.Unless otherwise agreed in writing, payment terms are as stated on the quotation or invoice.
10.2.Any deposit required must be paid before materials are ordered or manufacturing commences.
10.3.The balance is payable upon completion of the installation unless alternative terms have been agreed in writing.
10.4.Portman Doors reserves the right to suspend further works where payment is overdue.
11. Ownership of Goods
11.1.Goods supplied remain the property of Portman Doors until payment has been received in full.
12. Warranty & Guarantees
12.1.Manufacturer’s warranties will apply where provided by the manufacturer and subject to their individual terms and conditions.
12.2.Warranty does not cover damage, misuse, accidental damage, unauthorised alterations, lack of maintenance, normal wear and tear, or problems arising from the building, floor, structure or surrounding conditions.
12.3.Any warranty is subject to the door being used, maintained and operated in accordance with the manufacturer’s instructions.
